ITIL Intermediate – Service Operation - Certified Learning Solutions LTD | Educartis

Accra
3 days
Vocational Training
On Campus

Benefits

Course Overview

pon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following:

Introduction to Service Operation
Service Operation Principles
Service Operation Processes
Common Service Operation Activities
Organizing for Service Operation
Technology Considerations
Implementation of Service Operation
Challenges, Critical Success Factors and Risks
In addition, the training will include examination preparation, including a mock examination opportunity.

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Admission Criteria

To be eligible for this ITIL® Intermediate Qualification exam, the candidate must have fulfilled the following requirements:Must hold the ITIL® Foundation Certificate in IT Service Management or ITIL® v2 Foundation plus the Foundation Bridge Certificate, and must be presented prior to classThere are no minimum requirements, but a basic IT literacy and around 2 years IT experience are highly desirableIt is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Operation book in preparation for the examinationApproximately 2 hour of home study each evening

Course Provider

Email & Website
  • info@certifiedghana.com
  • www.certifiedghana.com
Phone & Location
  • +233548131314
  • Plot 2 103 Adjiringano
  • East Legon